VisaPod Support

Effective date: June 22, 2026

Contact

For support, contact: [email protected]

Company Details

VisaPod is operated by THINKHARD LIMITED, a New Zealand limited company.

• Company number: 9439281
• NZBN: 9429053763662
• Incorporated in New Zealand on 22 June 2026
• Email: [email protected]

What To Include

To help VisaPod diagnose the issue, include:

• Your account email.
• The task ID if available.
• The profile name if relevant.
• The Stripe receipt or payment ID for billing issues.
• A short description of what happened.
• A screenshot only if it does not expose unnecessary sensitive information.

Common Support Topics

VisaPod can help with:

• Login problems.
• Payment or checkout problems.
• Refund requests.
• Upload or document deletion problems.
• Stuck, paused, or failed tasks.
• Sandbox takeover or resume issues.
• Privacy, security, and data deletion requests.

Urgent Privacy Or Security Requests

For urgent privacy or security concerns, put "Urgent Privacy" or "Security" in the email subject.

If you believe a document was uploaded by mistake, delete it from the product interface if possible and contact support.

Beta Response Expectations

VisaPod is currently an early-stage product. Support response times may vary during beta, but payment, privacy, and security issues are prioritized.